Call Centre Management
Who is this programme for?
This course is ideal for individuals that wish to be trained in the emerging call centre industry. Students may possibly also gain paid unpaid internship in UK in a professional call centre, and can prosper their career in the arena of customer services and BPO (business processes).

This qualification is intended for students who want to pursue an executive or management career in a call handling environment. This could also be a refresher course for professionals already working in this rapidly expanding international industry.

The course deals with Call Centre Techniques and offers training in the specialist skills needed by call centre and call handling operators in a range of business environments.

COURSE OUTLINE
This programme is unique in offering Bell’s College students comprehensive training on all aspects of the emerging Call Centre Technologies. This course deals with a variety of topics in International Call Centre Management and includes the basic training of Telesales, Tele Marketing, E Sales, E Marketing, HR, and Customer Services, as well as the underlying processes and technologies.

Key Course Components
  • Call Centre environment and content training (Organisation & Management)
  • Team Player and Leadership (Project Management)
  • Personal and professional development (Human Resource Management)
  • Call handling environment (Reengineering)
  • Telemarketing / E marketing (Business Communication)
  • Health and Safety legislation applicable to Call Centre environment
  • Ecommerce (Database Management)
  • IT Helpdesk (Software application)
  • Customer Service (Consumer Behaviour)
  • Product Knowledge (Marketing)
  • Industry based Project work
Entry requirement
IELTS 5.5 (for non-English speaking students), Bachelors degree in any subject from a recognized University (equivalent to UK Bachelors degree) Non UK degrees should be first class degrees. Applicants with relevant two year work experience may be considered with an appropriate professional qualification and / or second class Bachelors degree.

Duration
12 Months (including three months internship)